Category- Marketing Sales and Service
JUL 17 BY HEATHER WEIR
It’s All About the Salesperson: Taking Advantage of Web 2.0
Executives and management have benefited greatly from Customer Relationship Management (CRM) applications, gaining critical insight into managing their business and driving revenue, productivity, customer satisfaction, and profitability.
As Web 2.0 has significantly changed the online behavior of consumers, a new evolution is similarly occurring in the enterprise. Users expect contextual information to always be a click away. Applications need to be easy to use, and they need to conform to the way users work and the way they became dependent on the experience of peers in many aspects of their daily lives.
Category- Business Performance
JUL 7 BY BETHANY KEMP
The Benefits of Running Your Entire Business on One Platform
As fast growing companies achieve greater market penetration and gain more customers, they face the challenge and opportunity of expanding to new locations and efficiently growing their business. They must be able to effectively manage their sales teams and channels and improve back-office efficiency, while ensuring high levels of service for customers.
To take advantage of these opportunities, companies need to assess whether their existing business applications footprint for accounting, sales, service and other functions will effectively support the growth of the business. Many businesses that started out with ad hoc, standalone applications will determine they need to upgrade to a more flexible platform to support continued growth.
JUL 12 BY Carrie Van Daele
My Texting Got Me in Trouble.
“I know you think you understand what you thought you heard me say. But what you think you heard me say isn’t what I really meant” [unknown author]. Texting caused my daughter and me to fight. She misunderstood my message sent via texting; and obviously, I misunderstood her response sent via texting to my message. We tried to achieve understanding of information between each other, and ended up fighting.
JUL 11, BY SCOTT WALCOTT
Sales and Manufacturing: Enable Modern Sales Teams
Manufacturing is experiencing a customer-focused revolution. On the global side, this means manufacturers are ramping up innovation in an effort to develop and produce more sophisticated offerings. High-margin growth is the ultimate endgame.
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